Terms of Service

1. Acceptance of terms

By creating a Quillnex account, accessing our website, using our APIs, or installing a Quillnex plug-in, you agree to these Terms of Service and our Privacy Policy. If you are acting on behalf of an organization, you confirm you have authority to bind that organization.

2. Accounts & security

• You must provide accurate information, maintain a secure password, and promptly update any changes.
• You are responsible for all activity that occurs under your credentials. Notify us immediately about unauthorized use.
• We may suspend or terminate accounts that violate these terms, pose a security risk, or remain inactive for 12+ months.

3. Acceptable use

You agree not to misuse Quillnex, including (but not limited to):

• Reverse engineering, scraping, or attempting to derive source code or models.
• Uploading unlawful, defamatory, discriminatory, or malicious content.
• Automating high-volume requests that overload our infrastructure without a written license.
• Using Quillnex outputs to build competing models trained on our responses.

4. Customer content & IP ownership

You retain all intellectual property rights to the text and assets you upload or generate. You grant Quillnex a limited, worldwide license to host, process, and transmit that content solely to deliver the service. We do not sell or share your drafts with third parties for advertising or model training without consent.

Quillnex owns the platform, including its codebase, UX, AI models, documentation, and brand elements. You may not copy or resell the service without written permission.

5. Subscriptions, billing & refunds

• Paid plans renew automatically unless cancelled at least one day before the renewal date.
• All fees are exclusive of taxes and non-refundable unless required by local law.
• Usage-based overages (e.g., API tokens) are billed in arrears.
• We may adjust pricing, but you will receive at least 30 days’ notice for subscription changes.

6. Service availability & support

We strive for 99.9% uptime. Planned maintenance is announced in advance when possible. Support for paid workspaces is available via chat and email; enterprise SLA credits are governed by a separate order form.

7. Warranty disclaimer

Quillnex is provided "as is" without warranties of any kind. We do not guarantee the accuracy, originality, or fitness-for-purpose of generated content, and you are responsible for reviewing outputs before publishing.

8. Limitation of liability

To the extent permitted by law, Quillnex will not be liable for indirect, incidental, special, or consequential damages. Our total liability for any claim arising from these terms will not exceed the amount you paid to Quillnex in the preceding six months.

9. Governing law & disputes

These terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules. Disputes will be resolved through binding arbitration in San Francisco, unless prohibited by local law.

10. Changes to these terms

We may modify these terms to reflect product updates or legal requirements. We will notify you at least 14 days before changes take effect. Continued use of Quillnex after that date constitutes acceptance.